Dialogic® 1000 and 2000 Media Gateway Series and Dialogic® Brooktrout® SR140 Fax Software (Virtual Instructor Led Training)


Course Overview

The Dialogic® 1000 and 2000 Media Gateway Series (DMG1000/2000) - Advanced Configuration and Troubleshooting Web Training provides the experienced DMG1000/2000 administrator with information on how to configure the DMG1000/2000 specifically to communicate with a fax server based on the Dialogic® Brooktrout® SR140 Fax Software (SR140).  Information on number normalization and manipulation via the DMG1000/2000 gateway syntax will also be provided.  There will also be an overview of how to generate DMG1000/20000 trace debug logs and .pcap network traces; this overview will include information on reading those logs and being able to perform some troubleshooting prior to contacting Dialogic Support—or even eliminating the need to contact Dialogic Support in the first place.  An overview of .wav file tracing (DMG2000 only) will also be done.


90 minutes

Key Products

Target Audience

  • Experienced DMG1000/2000 administrators
  • Experienced administrators of fax servers which are based on the SR140


Upon successful completion of this course, you will be able to:

  • Configure a DMG1000/2000 to communicate effectively with a fax server based on SR140
    • Includes information on setting up SR140 to communicate with the DMG1000/2000
  • Use DMG1000/2000 syntax to perform number normalization and manipulation if desired
  • Use trace information from DMG1000/2000 to troubleshoot issues that may arise
    • Know what a ‘good’ T.38 fax call looks like from a trace, in order to be able to troubleshoot when a problem does occur

Required Preparation

  • Basic understanding of telephony
  • Basic knowledge of SIP protocol
  • Comprehension of the flow of a T.30/T.38 fax call


    • Configuring a DMG1000/2000 to communicate with an SR140-based fax server and vice versa
    • Normalizing and manipulating numbers through the DMG1000/2000 with syntax language
    • Enabling and reading DMG1000/2000 trace debug logs, also generating and reading .pcap network output from DMG1000/2000, and generating .wav file (DMG2000 only)

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