Dialogic® BorderNet™ 2020 Integrated Multimedia Gateway Training


Course Overview

The Dialogic® BorderNet™ 2020 Integrated Multimedia Gateway Training course provides a solid understanding of how to support the BorderNet 2020 IMG Gateway. The course addresses 2020 IMG hardware components, software architecture, software features, and High Service Availability Features. The course also provides a working knowledge of the Dialogic® Gate Control Element Management System (GCEMS). Attendees perform hands-on lab exercises to configure, monitor, provision and troubleshoot the 2020 IMG. These labs include the following: basic configuration, SIP, ISDN PRI, SS7 ISUP, upgrade and  troubleshooting lab. Instructor-led demonstrations are also included to support learning objectives.


3 days

Key Products

No products related to this Training

Target Audience

Support engineers and experienced switch technicians providing customer support for the 2020 IMG who have not attended Dialogic® IMG Integrated Media Gateway Training nor previously worked with the IMG product family.


Upon successful completion of this course, you will be able to:

  • Describe  BorderNet™ 2020 IMG features, hardware components and software architecture
  • Understand software features, including SS7 redundancy and High Service Availability Features
  • Be aware of differences between BorderNet™ 2020 and IMG 1010
  • Describe GCEMS architecture, features and log files
  • Install and set-up GCEMS
  • Initialize the  BorderNet™ 2020 IMG and download system software
  • Create an  BorderNet™ 2020 IMG configuration using ClientView
  • Perform  BorderNet™ 2020 IMG monitoring and provisioning tasks using ClientView and EventView
  • Troubleshoot  BorderNet™ 2020 IMG configuration problems using validation report and call tracing
  • Perform  BorderNet™ 2020 IMG hardware maintenance

Required Preparation

  • Experience providing customer support on circuit and packet switching equipment in a live network environment is required.
  • Detailed Knowledge of SS7, ISDN, SIP, and RTP protocols is required.


Day 1

  • 2020 IMG Overview 
  • 2020 IMG Description 
  • 2020 IMG Features 
  • 2020 IMG Physical Description 
  • Network Configurations 
  • Use Cases 
  • SS7 Features 
  • ISDN Features 
  • SIP Features 
  • VoIP Features 
  • DSP Features 
  • Bandwidth Overview – OC-3, DS-3 
  • GCEMS Description 
  • 2020 IMG Licensing 
  • 2020 IMG Installation
  • Installing the 2020 IMG
  • Installing GCEMS 
  • Setting up GCEMS 
  • Downloading 2020 IMG System Software 
  • Instructor Demonstration of Optical and DS3 interfaces

Day 2

  • Starting GCEMS 
  • Administering Users 
  • Upgrading GCEMS 
  • Student lab - Basic Configuration 
  • 2020 IMG Configuration 
  • Question and Answer (Q&A) based on Day 1 Material 
  • Review of High Service Availability Features 
  • ClientView Interface Description 
  • Logical 2020 IMG 
  • Physical Node(s) 
  • Network Interfaces 
  • Facilities 
  • Signaling 
  • Routing 
  • SS7 ISUP Lab Exercise 
  • 2020 IMG Monitoring and Provisioning 
  • EventView Description 
  • Viewing 2020 IMG Status Information 
  • 2020 IMG Provisioning Tasks 
  • SIP Lab Exercise  

Day 3

  • 2020 IMG Maintenance 
  • Question and Answer (Q&A) based on Day 1 & 2 Material 
  • Hardware Maintenance 
  • 2020 IMG Fault Diagnostics 
  • Telnet Sessions 
  • Call Tracing 
  • ISDN lab exercise 
  • Handling Common Customer Issues 
  • 2020 IMG Advanced Troubleshooting Lab Exercise 
  • Generate Validation Report 
  •  Enable Call Tracing 
  • Make Test Calls 
  • Troubleshoot Issues 
  • Feature Review of Next Release (2.0) 
  • Q&A 

2020 IMG  Extras - time permitting* *There may be additional lab time for any labs not already completed or for specific network/signaling scenarios requested by customers. Depending on interest of customers, some topics are not covered in same amount of detail. If this happens, it allows time to cover “extras”. When enrolling for a class, let us know what interests you most.  

NOTE: For specific network/signaling scenarios to be covered, the details must be submitted in writing prior to start of class. For example: SIP-T demonstration or setting up  2020 IMG  using SD card for software are instructor demonstrations not usually covered but can be added, time permitting.

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