Service Contracts: Silver Per Unit Plan
Per Unit Plans harness Dialogic's expertise to help ensure a specific level of availability and performance for Dialogic® products. These plans are registered at the time of purchase and provide service coverage for specific Dialogic product units. They are sold as price list items through Dialogic distribution and reseller channels.
The following is a summary of the Dialogic Pro Silver Per Unit Plan:
- Hardware Advance Replacement service (see agreement for complete details)
- Technical support for deployed products*
- Access to software maintenance releases, implemented in conjunction with the application provider
- Business hours remote technical support direct from Dialogic
- Four business hour response
- Service request case limits may apply
- Available for selected Dialogic Products
- Dialogic® HMP Interface Boards (DNI Boards)
- Dialogic® Brooktrout® Fax Boards
- Dialogic® TX Series SS7 boards
- Dialogic® Distributed Signaling Interface (DSI) Boards
- One year contracts and some three year contracts available. Check price list for availability
* Does not include application development support
Silver Per Unit Plans are sold through Dialogic’s distributor and reseller channels and Dialogic's network of Dialogic Pro Service Partners.
Silver Per Unit Plan (SPUP) part numbers are included in Dialogic price lists. Specific part numbers are tied to the applicable Dialogic product, and the SPUP orderable part codes are a function of their parent product part numbers, where one (1) year SPUPs have the format xxx-xxx-1S and three (3) year SPUPs have the format xxx-xxx-3S.
- For example: The TR1034+ELP24-TE, 24 Channel PCI Express Fax Board - Fractional T1 or E1; low profile (with additional LP bracket) , part code 901-017-04 has the following SPUP options
- One (1) Year Silver Per Unit plan code of 901-017-04 -1S
- Three (3) Year Silver Per Unit plan code of 901-017-04 -3S
- Silver Per Unit Plans are sold through Dialogic’s distributor and reseller channels and Dialogic's network of Dialogic Pro Service Partners.
- One- and three-year contracts are available for some product lines as published on the Dialogic price list.
- Silver Per Unit Plans should be bought at the time of product purchase and are renewable.
- Contracts are registered against individual Dialogic products and cover only those products.
Terms and Conditions
Per Unit Plan Agreement (PDF)
To discuss your specific requirements and for information about purchasing Dialogic Pro Services, contact us now.