Privacy Policy

Desktop and Mobile Clients Privacy Policy

 

Your Personally Recognizable Information and/or Images

Non-visual information about you, including, without limitation, your name, your physical address, your email address, and your telephone number, may be collected, as may be visual information about you, including without limitation, your image or likeness, with such non-visual and visual information being considered Personally Recognizable Information and/or Imagery and referred to herein as “PRII”. If you create an account or access our services or offerings through your account with a third party service, such as Facebook, Google or Twitter, or use a social media feature through our service or offerings, certain PRII from those third party social media services may be shared with us. You hereby acknowledge and agree that any information collected by third party social media services is subject to those respective entities’ own privacy policies.

Permissions and Opting Out

We may request your permission to use, access and store the contact list or address book maintained on your mobile device, as well as your permission to access the camera, microphone, or existing photos and/or images on your mobile device, and such information is also deemed your PRII. If you do not allow us to freely and fully use and access such PRII, certain features of our application or service may not be available to you. You may at any time opt out from further allowing us to have access to such PRII at any time via the privacy settings on your mobile device.

Your Location and Opting Out

Information about the geographic location of your mobile device may be obtained or otherwise collected if you have consented for us to do so and even if/while you are not actively using our application. Your mobile device will continue to transmit its location information to us until you set your mobile device to no longer do so. Your precise geographic location is considered your PRII unless it is aggregate data and does not identify you. To the extent our application or service collects such PRII, you may at any time opt out from further allowing us to have access thereto, via the location settings on your mobile device.

Your Usage of 

We and/or our service providers may also collect other information from you regarding usage of our application or services (“Usage Data”), including, without limitation, information pertaining to Web site pages, content or ads viewed, visited, or clicked on; the date and times, and time spent, using certain services; user navigation through our application or services; call log data; your search terms; demographic data; information from cookies and other tracking technologies; information about your computer, customer premises equipment or mobile device (including MAC IDs, a unique device identifier that we assign to your mobile device, and performance and signal strength); your usage of the application or services on your mobile device or at-home equipment; performance indicators such as signal strength and call quality (such as audio and jitter characteristics); other information from your mobile device such as telemetry, information from the device operating system, and network being used; your Web browser and operating system and their settings; the language your computer or mobile device is set to; the referring page that linked you to our Web site; your Internet Protocol (“IP”) address; your wireless carrier; nearby Wi-Fi hot spots and cell towers; home network setup, performance and bandwidth speed; and other information which may not directly identify any one individual. The identity of your Internet service provider and your general (not precise) geographical location can be derived from your IP address.

Among other things, this Usage Data, along with tracking technologies, enables third party analytics companies, such as Google analytics, to generate analytics reports on the usage of our application or services. To opt out of your Usage Data being included in our Google analytics reports, you may follow these instructions.

 

The Ways/Methods Information about You is Collected

Direct Collection of Information

This occurs during the registration process or in other instances where there is a direct provision of information from you providing the information.

Cookies and Other Tracking/Tracing Technologies 

Certain tracking/tracing technologies – including so-called “cookies” - may be used as part of or in connection with the application or services, in order to collect additional information or data about your usage and activities and so as to better customize and enhance your experience with respect to the application or services.

A “cookie” is a text file or other piece of information that is placed on your mobile device and that is utilized to facilitate and enhance your interaction, through customization, added convenience, or other enhancements not available or not as easily available absent the use of such cookies. For example, cookies may enable us to recognize you (and your preferences) when you return to our application or service and to maintain your session while you browse through our site(s).

In addition to cookies, other technologies such as clear gifs, web beacons, pixel tags, Java script, device fingerprinting and third party cookies may be utilized or employed in connection with the application or service, such as for analytics to improve the performance of the application or services, to better understand usage, for tailored advertising, to measure advertising effectiveness, and to anonymously track usage of third party sites.

You may choose to prevent the placement of cookies on your device, or restrict the placement thereof, or flush them from your browser, by adjusting your Web browser preferences, although doing so may limit the functionality of the application/service.

By using the application/service, you consent to use of cookies and other tracking technologies as described herein.

Call Recording

Our application and service offers call recording functionality. We do not access or share your recordings with any party without your consent or in response to a subpoena, court order, or lawful law enforcement request, or in connection with a sale, merger, liquidation, or reorganization of our business or assets.

 

How – and on what basis - we use information we collect

Use of PRII

PRII is only used in ways believed to directly or indirectly benefit your overall experience in using the application/service.  Some PRII usage examples include but are not necessarily limited to:
provide, localize and bill for services requested by customers;
be able to or better respond to questions received from customers;
enable vendors, contractors and partners to provide and assist us in the provision and marketing of services to customers and to participate in joint marketing efforts;
engage in research and development and to evolve and create new product and service offerings; and
monitor quality control, integrity, and security of the application/services, to investigate potential misuse of the application/services, and to protect our rights and property;

PRII may be used or combined with other generalized information, such as contact information, demographic information, personal interest information, and information provided to us by governmental agencies and regulators. PRII also may be used to help assess the level of interest in, and use of, our application/services, our emails and our other messaging campaigns both on an individual basis and in the aggregate.

We will not read, listen to or disclose to any third parties the content of your private email, conversations, or other communications that are transmitted using our application/services without your prior consent except, on an as needed basis, for quality control, customer support, and voicemail transcription services, or as otherwise authorized or required by law.

Providing Your Consent

By providing your contact information to us, you consent to receive email messages, text messages, phone calls, faxes and postal mail, including that of a promotional nature, from us and our affiliates and those acting for or on our behalf at the contact information you provide. You consent to receive phone calls from us and our affiliates even if your phone number is listed on the federal or state “do not call” registries. An auto-dialer and/or artificial or prerecorded message may be used to make calls to you. You agree to enter into, sign and receive this consent to receive communications electronically. You represent that you are legally competent and have legal authority to form a contract and provide this consent with respect to the contact information you provide. You must be 18 years of age or older. You may not consent on behalf of someone else or provide someone else’s contact information. You are not required to agree to promotional communications in order to purchase goods or services from us.

Opting Out

If you do not want your PRII used by us for any direct marketing purposes, or shared with third parties for their own marketing use, then you may opt out of such use or sharing by contacting us.  You are permitted to opt out even if you have previously consented to such use.  You may also control whether our application/service can access certain content on your mobile device via its settings. We may offer additional choices at the time you sign up for our application/services or within marketing communications, such as email opt-outs.

We are not responsible for removing your PRII from the records of any third party who has previously been provided your information in accordance with this or a prior Privacy Policy. In addition, because we must use your PRII to provide our application/services, you cannot opt out of all uses of their PRII unless you cancel thee application/service.

Aggregating

We aggregate customer information together in a way that does not reveal customer names, contact information or personal identities. Once we do this, we may use and disclose such aggregated and de-identified information in any way and for any purpose allowed under applicable law, including without your specific consent.

 

Sharing of information

We may share PRII with affiliates, vendors and other third parties for the purposes described herein. Except as set forth herein, we will not disclose or make available any PRII to any third parties seeking to market third party products without your consent. We require our vendors treat PRII with the same standards as we do.

If you purchase certain products and services offered by us or a partner through a special marketing arrangement (for example, through a co-branded advertisement or offer, or an arrangement where we and a partner market or offer the other’s products or services), PRII may be received and shared by both us and our partner. Each company’s own privacy policy applies.

We may disclose your specific geographic location information, subject to applicable law, for example, to emergency service providers, law enforcement, family members in the event of an emergency, and otherwise with your express prior authorization.

The name on your account, or a portion thereof, and/or your phone number may be displayed to people to whom you make calls and to other users of the application/services so that they may contact you.

We may also use and disclose your PRII, subject to applicable law, to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of our Service, network, or business; to investigate fraud; as required by courts or administrative agencies; in response to a subpoena, court order, or lawful law enforcement request, or in connection with a sale, merger, liquidation, or reorganization of our business or assets.

Your calls and messages made through our application or service may be transmitted through your own Internet access provider, in which case such provider handles your communications as they flow through their lines and we will have no responsibility for what your Internet access provider does or does not do with your information. 

 

More about Your Privacy

Information Security

We have implemented administrative, physical, and technical safeguards to help protect the PRII that we transmit and maintain. However, no system or service can give a 100% guarantee of security, especially an application/service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your PRII. If we believe that the security of your PRII in our care may have been compromised, we may seek to notify you of that development. If we have your email address, we may notify you by email, subject to applicable law. You consent to our use of email as a means of such notification.

Public Forums

You should be aware that any PRII you voluntarily include and transmit through publicly accessible forums (such as chat rooms, blogs, social networking sites, or listservs) may be viewed and used by anyone with access to such forums. We are unable to control such uses of your PRII on such forums, and you solely assume the risk that the PRII provided by you may be viewed and used by third parties in such forums.

Children's Privacy Policy

We does not sell products or services for purchase by children. We do not knowingly solicit or collect PRII from children or teenagers under the age of eighteen. 

Third Party Web Sites and Services

Our application or services may contain links to other Web sites and services not maintained by us or our affiliates. In addition, other Web sites and services may also reference or link to our application or service. We encourage you to be aware when you leave our application or service or browse the Internet, and to read the privacy statements of the third-party Web sites and services that you visit. We do not endorse, screen, or approve, and are not responsible for the privacy practices, or the content of, such other third parry web sites and services.

Dialogic does not assume, and expressly disclaims, any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy (such as advertisers using third party cookies).

Changes to this Policy

We reserve the right, at our discretion, to at any time change, modify, add, or remove portions from this Privacy Policy by posting such changes here. You should review this Privacy Policy regularly for changes, and can easily see if changes have been made by checking the LAST REVISED date below. However, if at any time in the future we plan to use PRII collected under this Privacy Policy in a way that differs materially and adversely from this Privacy Policy, we will post such changes here and we may request your consent or approval before implementing the change with respect to PRII that you provided to us before the change in policy.

LAST REVISED = APRIL 2018