Dialogic & eClinicalWorks

Using Dialogic® Brooktrout® SR140 Fax Licenses with the eClinicalWorks EMR Solution

The eClinicalWorks EMR Solution supports both the Dialogic® Brooktrout® Fax boards and the Dialogic® Brooktrout® SR140 FoIP software for sending faxes over IP networks.

In order to use FoIP with the eClinicalWorks EMR Solution, first purchase the Brooktrout SR140-compatible version of the application from eClinicalWorks.

Enabling Faxing over IP

Brooktrout SR140 licenses are required to enable the desired number of FoIP channels in each server. These licenses are sold in varying densities from 2 to 60 channels and can be combined to achieve higher densities within a single server, limited by the specific server and the amount of CPU required by the application. Each license supports both T.38 and G.711 fax transport methods at V.17 and V.34 speeds, MH, MR, MMR fax compression, voice play/record, and DTMF detection/generation.

Ordering information and manufacturer’s suggested retail price (MSRP) for Brooktrout SR140 licenses are provided below. The number of channels provided by each item is indicated by the number in place of x in the Item Name: SR140-x-R3,

Dialogic Part Number Item Name Number of FoIP Channels

951-104-38

SR140-2-R3 (eDelivery)

2

951-104-39

SR140-4-R3 (eDelivery)

4

951-104-40

SR140-8-R3 (eDelivery)

8

951-104-41

SR140-12-R3 (eDelivery)

12

951-104-42

SR140-24-R3 (eDelivery)

24

951-104-43

SR140-30-R3 (eDelivery)

30

951-104-44

SR140-48-R3 (eDelivery)

48

951-104-45

SR140-60-R3 (eDelivery)

60

Getting Support

Support plans are required to provide you with technical support for deployed products and access to software maintenance releases, implemented in conjunction with your eClinicalWorks software.

Each license purchase must be accompanied by either a 1- or 3-yr Value Per Unit Plan (VPUP), the part numbers of which are created by adding a -1V or -3V to the Dialogic license part number. The VPUP MSRP is 10% of the license MSRP. See the example below of part number for the 2-channel license support plans:

Dialogic Part Number Item Name

951-104-38-1V

1YR Value Per Unit Plan SR140-2 (eDelivery)

951-104-38-3V

3YR Value Per Unit Plan SR140-2 (eDelivery)

For more information on the Value Per Unit Plans, please visit www.dialogic.com/value-per-unit-plan.

If you need installation, integration, and validation assistance, Dialogic also offers Dialogic® Brooktrout® Implementation Professional Services.  These services are performed remotely by a Dialogic Support engineer with extensive knowledge on Brooktrout SR140, as well as TDM and VoIP environments.

Connecting to a SIP Trunk

If you don’t currently have a SIP trunk provider to support your FoIP connectivity, we recommend using the following providers.  Each charge a monthly fee for service and are very experienced in both FoIP and the T.38 specification.

babyTel  www.babytel.com
T38fax.com www.t38fax.com

Buying SR140 Licenses

Dialogic sells SR140 licenses through channels in North America (also available in other countries; contact sales for more information).  If you are a reseller, you may obtain reseller pricing from the following distributors.  If you are an end user, please contact one of our authorized resellers below:

Distributor Country Telephone Number

Ingram Micro

United States

(714) 566-1000

Integrys

Canada

(888) 509-8455

ScanSource

United States

(877) 847-7000

Synnex

United States

(800) 756-9888


US Resellers City State Telephone Number

CDW

Vernon Hills

IL

(800) 750-4239

Dell

Round Rock

TX

(512) 338-4400

Insight

Tempe

AZ

(800) 467-4448

Integrys

Mississauga

ON, Canada

(888) 509-8455

PC Connection

Merrimack

NH

(888) 800-0323

PC Mall

Torrance

CA

(800) 555-6255

Software House Int'l (SHI)

Somerset

NJ

(888) 764-8888

SoftChoice

Chicago

IL

(800) 268-7638

Zones

Auburn

WA

(800) 408-9663

eClinicalWorks Configuration of Brooktrout SR140 Licenses FAQs

Q: Is a specific version of eClinicalWorks required to work with Brooktrout SR140 licenses?

A: No, SR140 licenses will work with all eClinicalWorks versions.

Q: How do I get my Brooktrout SR140 licenses configured to work with eClinicalWorks?

A:Open a case with eClinicalWorks, which will be converted to an implementation project. A project manager will contact you to gather details, prepare and get the Work Order approved and schedule the configuration.

Q: Do the Brooktrout SR140 licenses get installed on the same server as the eClinicalWorks software or is a separate server required?

A: All faxing solutions must be installed on a separate, dedicated fax server.

Q: How does the fax server communicate with the eClinicalWorks server?

A: Communication between the servers is via SSL and custom APIs

 

Further information on eClinicalWorks’s Digital Fax Server Hardware Recommendations can be found in the eClinicalWorks Hardware Specifications and eClinicalWorks Cloud Hardware Specifications documents located in the eClinicalWorks customer portal at https://my.eclinicalworks.com. Under the Knowledge tab, follow the path to Documents & Videos / Technical Reference / Hardware Specifications.

More Information 

If you would like more information about the Dialogic Brooktrout SR140 licenses, Value Per Unit Plans (VPUPs), or the Dialogic Brooktrout Implementation Professional Services and would like someone to contact you, please complete the form below and someone will be in touch soon.