Feature List

Administrator Web Portal
Attendant Transfer/Third-Party Consultation
Authentication
Basic Call Logs – Logging & CDRs
Blind Call Transfer
Branches Management
Call Forward:

Unconditional
On-No-Answer
On Busy
Web Portal Configurable





Call Hold – Network Based
Call Move – Client Call Control
Call Park
Call Recording
Call Return
Call Waiting (ATA Support Required)1
Caller ID

Calling Name Delivery1
Calling Line ID Delivery Blocking
Calling Line ID Delivery Blocking per Line
External Calling Line ID Delivery
Internal Calling Line ID Delivery







Calling Name Retrieval (ATA Support Required)1
Calling Party Category
Clients:

Smartphone:

Android
IOS

Desktop:

Microsoft Windows
MacOS

Browser:

Google Chrome
Mozilla Firefox
Safari

















Conferencing:

HD Audio Conferencing
HD Video Conferencing
Conference Recording




Dashboards:

Real Time Usage
Trends
Historic Averages Comparison with Real Time Data
Contextual Click-Through





Direct Inward/Outward Dial
Direct Inward/Outward Number Management
Do-Not-Disturb
Emergency Calls Handling
Extension Dialing
File Sharing
Flash Call Hold – Network Based
Fraud Detection Based on Machine Learning
HD Audio Calls
HD Video Calls
Hunt and Group Calling:

Simultaneously Ringing
Linear Ringing



Instant Messaging – Direct and group chat
Interactive Voice Response (IVR):

Service Scripts User
Office Hours
Voice Announcements




Intercept User
IP Phone
Last Number Redial
LDAP Authentication
NAT Detection and Traversal
Office 365 Integration:

Authentication
Calendar
Outlook Plugin




Outbound Route Management
Permission:

Domestic-Only Permission
On-Net Only
Preferred Carrier User




Personalized Name Recording
Physical Location2
Privacy:

Connected Line ID Presentation
Connected Line ID Restriction



Rejection by Criteria:

Reject Anonymous Call
Selective Call Rejection



Screen Sharing
SIP Trunk Management
Speed Dial
Star Codes (*)
Suscribers Class of Service Management
Subscriber Management via API
Subscriber Web Portal

1 For outside calls dependant on third-party database

2 Requires external database