Dialogic PowerVille Call Interceptor

Dialogic PowerVille CI - Call Interceptor


Time-sensitive messages in real-time

The opportunity to speak with your subscriber in real-time is decreasing rapidly. Even with traditional outbound telemarketing, the success rate is less than 30% when it comes to reaching a live person. Other than leaving a message hoping to get a return call, how can today’s Network Operators increase their chances of getting time-sensitive messages heard by their subscribers in real-time?

Key Features

Message Delivery

Messages heard by all your intended subscribers

Real-time delivery

Enable urgent messages to be heard when you want them to be heard, in real-time

Advanced business rules

Set business rules based on subscriber’s available data which you already have.

Personalized messages

Assign the messages to be played based on pre-defined business rules

Message delivery repetition

Control how often to play a message once a call has been intercepted

After delivery options

Decide call completion options: continue call, transfer to IVR, transfer to live agent

Reach your subscribers with time-sensitive messages

Dialogic® PowerVille™ CI (Call Interceptor) is an intelligent solution that enables Network Operators to reach 100% of their intended subscribers with time-sensitive messages in real-time. Used for a variety of applications, including collections, promotions, up-selling, and SIP voice mail notifications and announcements, when the subscriber makes an outbound call, the call is routed to PowerVille CI which will play a message for the type of subscriber selected based on business rules. Accessing the Home Subscriber Server (HSS) and profile from other DBMS sources, PowerVille CI plays a custom subscriber-specific message on every call designated to be intercepted by the HSS.

For subscribers that the Operator wants immediate action to be taken, PowerVille CI can give multiple options on how to proceed with the call, offering more than simply playing a reminder message and completing the call. For example, when a post-paid subscriber’s call is intercepted, they can select option one to make an automated credit/debit card payment for a past due amount, or select option two to be transferred to a live contact center agent. A prepaid subscriber’s menu can include option one for automated recharging, option two for making a collect call if they have a low or zero balance, or option three for receiving notification of new and unchecked messages.

Use Case: Collections

When it comes to revenue, businesses follow the “flow” of bookings to billings to collections; and the same applies to Network Operators. For businesses to maintain financial health, it is important to track these metrics closely — how much revenue has been booked, what monthly revenues are, how much revenue has been collected, and particularly, how much has yet to be collected.

If a subscriber is 15 to 30 days late in making a payment, a payment due reminder message is played before the call is completed. However, if the subscriber is more than 30 days late, a payment overdue message is played, followed by two options: 1) transfer to an IVR system and pay the past due amount with a credit/debit card, or 2) transfer to a live contact center agent for further assistance with payment. 

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