Real-time Communications: Catching the Next Wave
by Pamela Clark-Dickson, Principal Analyst, Ovum
The way in which consumers communicate has changed iteratively and irrevocably since the turn of the 21st century. Today, the focus is shifting from smart-phones and social media to automation of communications
via artificial intelligence and chat bots. This session will explore the next wave of convergence between
AI, Chat bots, IoT and customer engagement.
Empower, Engage, Excite
by Thomas Schroer, Senior Director Marketing, Dialogic
New ways and new modes of communication enable context and intelligence sharing between people, entrepreneurs,
businesses and the Internet of Things (IoT). This session will cover market realities and ways to empower,
engage and excite customers using omni-channel techniques and applications that combine real-time communications,
intelligence and mobility.