Monday, December 14, 2015
NewNet chooses Dialogic PowerMedia XMS to enhance VoltDelta customer experience applications
PARSIPPANY, N.J. – December 14, 2015: Dialogic, a global networking software and infrastructure solution provider, announced today that NewNet Communication Technologies has selected Dialogic® PowerMedia™ XMS media processing solution to support the virtualization for certain VoltDelta-hosted call center voice applications. VoltDelta was acquired by NewNet in late 2014.
“Virtualization is delivering increased operational efficiency and cost effectiveness for VoltDelta and NewNet,” said Yusuf Bulan, General Manager of VoltDelta. “We are delighted with the performance of the Dialogic platform in supporting the transformation of our OnDemand cloud contact center solution to a virtualized software-as-a-service delivery model. The Dialogic platform has enabled us to deliver core contact center capabilities such as call recording, call conferencing, in-queue announcements, and IVR call routing applications, while allowing us to rapidly introduce next-generation applications such as the processing of video calls via SIP.”
“We are excited to provide the Dialogic PowerMedia XMS as a key ingredient in the NewNet virtual platform transformation,” said Jim Machi, Senior Vice President of Product Management and Marketing at Dialogic. “Our highly-scalable platform delivers state-of-the-art call completion, and multi-media services that are advantageous in today’s market while supporting next-generation services. The Dialogic® PowerMedia™ Media Resource Broker (MRB) also enables telco scalability in a software platform, and is designed to fulfill service providers’ needs as they move their networks to the cloud.”
Moreover, PowerMedia XMS supports other key functionalities such as message session relay protocol (MSRP) for enhanced texting and WebRTC voice (Opus), and video codecs (VP8 and VP9), which can enable additional future services on the same platform. PowerMedia XMS is fully software-based and is on a path to support network functions virtualization (NFV) as more service providers build it into their cloud infrastructures for operational and capital expenditure savings.
About NewNet Communication Technologies
NewNet is a premier global provider of next generation mobile technology solutions offering over 25 years of expertise across four businesses: Mobile Messaging, Secure Transactions, Interactive Voice Communications and Broadband Wireless. Dedicated to innovation, NewNet provides operators and enterprises with a broad range of solutions that optimize global communication opportunities. NewNet solutions are available in a variety of applications including on-site, hosted, cloud and managed solutions. For more information about NewNet and its businesses, visit www.newnet.com. NewNet Communication Technologies is also on Twitter and LinkedIn.
Dialogic, a global networking software and infrastructure solution provider, inspires the world’s leading service providers and application developers to elevate the performance of media-rich communications across the most advanced networks. 48 of the world’s top 50 mobile operators and nearly 3,000 application developers rely on Dialogic to redefine the possible and exceed user expectations.
For more information on ways Dialogic’s advanced communications solutions are helping service providers with their virtualization and IP transformation initiatives, visit www.dialogic.com and the Dialogic blog for industry insight and latest news.
Dialogic and PowerMedia are either registered trademarks or trademarks of Dialogic Corporation or a subsidiary thereof (“Dialogic”). Other trademarks mentioned and/or marked herein belong to their respective owners.
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